Refund and cancellation policy

Last updated: 31 October 2026

"Tell a Scene", "we" and "us" mean the operator of this service; registered details are on our contact page.

Delivery

Credits are digital and are added to your account immediately after a successful payment. Videos are delivered in your account, usually within minutes; the studio shows your place in line and an estimated time.

Failed videos

If a video fails to generate, the credits it used are returned to your account automatically. No request is needed.

Refunds

Unused credits can be refunded within 7 days of purchase: write to us from the email you sign in with, and we refund the full amount for packs with no credits used, or the unused share for partly used packs. Approved refunds go back to the original payment method within 5–7 working days. Credits already used for videos that were delivered are not refundable.

Cancellation

There are no subscriptions, so there is nothing to cancel. Each purchase is a one-time payment.

Charged but no credits?

If money left your account but credits did not appear within 30 minutes, contact us with the payment reference and we will add the credits or refund you.

See the contact page for how to reach us.